WJ Group – Driver Behaviour
“Our behaviour and actions influence our culture and the community’s perception of us as an organisation,” says Craig. “We, in common with all fleet operators, have a significant number of incidents caused by poor behaviour.” The company has taken action to improve driver behaviour across the board, and to emphasise that whatever community teams are working within, is their community for the day. “Our teams are constantly doing small amounts of traffic management to progress with their jobs. We hope that other drivers are courteous to them and drive safely. The amount of abuse workers in public spaces are subject to seems to be growing, which is concerning. “We spend a lot of time and effort dealing with the public. It is important for our employees to always remember their common ground – that they share road risk with the people around them and that every community is in effect our community. If you drive and work as though the people around you are known to you, you are instinctively more careful of them.” As a result, employee engagement has improved. WJ employed the expertise of psychologist and behaviourist Professor Damian Hughes, who addressed to all their staff as to how behaviour determines outcomes. Good behaviours create good outcomes and safe behaviours determine safe outcomes.
Provider: Driving for Better Business
Resource Type: Web link