The second article in our series on First Notification of Loss (FNOL) and Incident Reporting comes to us from Dave Marsh, CEO of TTC Group, who urges fleet professionals to embrace automated data capture solutions to boost FNOL efficiency

Improving FNOL Efficiency – Driver Risk Management

Automation is a valuable tool helping fleet professionals ensure FNOL is carried out quickly, efficiently and accurately every time. When data capture, alerts and workflows are automated through tech-solutions such as driver risk management platforms, this removes a significant amount of administrative tasks and increases resource capacity to process the loss in a timely manner, while minimising costs from delays, and reducing the risk of fraud.

Driver Training – Reduce Fleet Claims

With accurate, holistic information shared more quickly, claims and payments are processed sooner, thereby reducing the impact of reduced efficiency by cutting driver downtime. Accurate driver behaviour and incident data will also help identify the cause of a collision, so the driver can receive targeted training to reduce the risk of repeat claims. What’s more, it will help fleet professionals meet compliance and documentation requirements, ensuring all legal and regulatory reporting is handled promptly.

Driver Risk Management – prevention is better than cure

Of course, prevention is always better than cure. A comprehensive driver risk management programme will support a business in making FNOL – prepopulated data is combined with new data from integrated tools, such as mobile apps, vehicle telematics and dashcams, updated in real-time – and ready to go at a moment’s notice.

But that’s not all – it can also reduce the risk of a loss in the first place. Proactive risk management through a tech-enabled platform will reduce incidents by identifying and mitigating high-risk driver behaviours, such as speeding and harsh braking through continual monitoring and regular driver training. This directly reduces the overall volume of FNOL cases.

Utilising a holistic driver risk management platform, businesses can free up administrative staff to focus on more strategic tasks, reduce operational costs related to incident management, and potentially lower insurance premiums due to improved safety records and efficient claims handling.