Auto Windscreens – Driver Communication
The camera footage and telematics data always form part of the new recruit inductions, so that new drivers understand how the systems work, and what information the managers will receive from it. “It is essential to educate people about your expectations and policies, but also about the technology you use,” says Shaun. “We can’t expect good performance without individual buy-in.” He includes both positive stories where drivers have been praised for their actions or exonerated from fault, as well as examples that have become opportunities to educate. Every initiative has been consultative, so that all staff understand the purpose, limits and potential benefits. The business has also worked hard to make fleet communication a key part of the operations. Line managers share messages with drivers as part of daily briefings. Every one-to-one appraisal and meeting includes a review of driving performance. “Embedding fleet safety into the organisation has been a big project but it is there now, and it’s something which is spoken about every day,” says Shaun.
Provider: Driving for Better Business
Resource Type: Web link